GREETINGS CARD DESIGN TIME:
We design and send personalised cards everyday from our studio in the UK. Our mail is collected by Royal Mail daily. This does mean that we have to have cut off times as we have to make sure everything is finished and packed up to leave on time.
Place your order before 9am & your order will be hand made & sent on that working day (Mon-Fri) by your chosen delivery method. Order after 9am & your order will be handmade & sent on the following working day (Mon-Fri) by your chosen delivery method. This is because we're already working on all the orders that have already come in. All of our greetings cards are totally handmade from our UK studio, we therefore need enough time to process, print, design, package & post greetings cards. If you are worried about timescales, we offer a traced next day special delivery to guarantee delivery on the following working day (see below)
POSTAGE & PACKAGING:
The Postage and Packaging cost includes the cost of all envelopes & packaging as well as delivery from our UK studio to your front door. If you wish to check the postage and packaging costs on a particular order the best way to do this is place the items in the shopping basket and the site will calculate the charge. P&P costs £1.95p-£4.95 depending on the weight / size of what's being packed and posted. Standard Delivery is by Royal Mail 48 and takes up to 3 working days for delivery once dispatched. We now offer a tracked next day service for urgent or time sensitive orders.
NEXT DAY UK DELIVERY:
Next Day UK Delivery - We now offer Next Day UK Delivery to guarantee delivery the next working day with a signature. To use this service though, we need to receive your order no later than 12noon (Mon-Thurs) to be able to dispatch your order on that same day to be delivered Next Working Day UK. If you're just after the cut off please please please contact us to ask if we can get your order in for that days design and next day posting. Because we really are truly chokka. But we'll always try to help you where we can.
Next Day delivery on orders placed on a Friday/Saturday/Sunday will be dispatched on the Monday for delivery the next working day (Tuesday). Please note: this next day delivery service helps if you have left things until last minute & is subject to availability. We will advise you if we are unable to fulfil your order. If you choose the Next Day UK service, the item will require a signature upon delivery.
EXCEPTIONS FOR NEXT DAY UK DELIVERY:
Please note only standard delivery is available for the following areas and post codes: The Isle of Wight, Isle of Scilly, Northern Ireland, AB31 - AB38, AB40 - AB56, IV1 - 28, IV30 - 32, IV36 - 40, IV52 - 54, IV63, KW1 - 14, PA21 - PA38, PH4 - PH41, PH49 - PH50, , IV41 - IV49, IV51, 55, 56, KA27 & 28, KW15 - 17, PA20, PA41 - 49, PA60 - 78, PH42 - 44, ZE.
The Isle of Man / Guernsey / Jersey all need to be selected as a different country as the delivery charge will be different to mainland UK. All delivery charges are subject to change should the weight or size of the parcel require further postage to be paid. Our Customer Service Team will contact you before despatching your parcel should this be the case.
We are unable to send items Internationally (outside the UK) from this website. However, many of our designs can be ordered from our NOT ON THE HIGHSTREET Store where we can offer International Delivery from there.
IMPORTANT INFORMATION FOR ALL ITEMS ORDERED OFF OUR WEBSITE:
Before you finalise and submit your order please ensure the delivery address is complete + correct including the postcode. We cannot be held responsible for items that have not been delivered due to an incorrect delivery address being provided.
Please also check your order previews to check that everything is correct before you place your order. If there's something missing or you notice a mistake contact us ASAP and we may be able to rectify that problem provided your order is still at our studio and hasn't left for the post already.
Please note THE LUXE CO cannot be held responsible for failure in delivery caused by circumstances beyond our control including but not limited to vehicle breakdown, incorrect address details being provided, major roadworks or road closures and force majeure, adverse weather.
If you're still unsure of delivery please get in touch and we'll always try to help.